Can you believe this idiosy?

-I purchased brand new Dell Ispiron windows XP , downloaded update and after that I could not access internet warnings in firefox and explorer said my information can be stolen .



I called Dell for support and they told me it is a virus and offered me to pay $129 and they will remove it through wireless conenction :)



do you think they involved in scams or they just plain dumb ? I killed program called fof.exe and I could easily access internet and I scaned system with several antiviruses and found no viruses on my system .



and Dell offered me to remove virus on brand new laptop ,litteraly for $129 :)



Can someone tell me how to shut this redicolous update , it is called XP Internet Security 2012

it is a total nonsesne and it does more damage than good .Dude, XP Internet Security 2012 IS a virus and can not be found or removed by regular scanners!! It's not an update! So Dell was right, you managed to get your computer infected in the first hours of use and they should indeed charge you for cleaning up your mess!



But the good news is: you can probably remove it yourself. Instructions below.
I was scammed by BestBuy's geek squad. They totally ripped me a new one. i found out a few programs, as mentioned in some of the previosu answers, and others that remove XP Internet Security 2012 very easily. Some free and some paid for but they all beat paying those GEEKS about $140 for a PC fix. Also, there is a way to manually remove XP Internet Security 2012 by deleting registry keys and a couple files.

http://www.enigmasoftware.com/xpinternet鈥?/a>
2-spyware.com is just a website shilling for Spyware Doctor



Follow this guide and hopefully you can remove it.



http://www.bleepingcomputer.com/virus-re鈥?/a>
this is a scam and very annoying one. do not buy anything it offers but use manual removal guide: http://www.spywares-remove.com/remove-xp鈥?/a>
That must be some Old computer.



OEM and retail sales of Windows XP ceased on June 30, 2008.



You have been scammed.







.
You see the consensus about your situation.

What Dell (or anyone else) did not tell you are the facts about preventing these problems.

'Out-of-the-box' MS Windows absolutely reeks with security problems and bad configurations that average users are unaware of...and so the endless exploits and malware infections.

Avast! shows over 2.7+ million KNOWN malware code items. Unknown items certainly exist, and 'legit' services are becoming indistinguishable from malicious garbage.



You must reform your entire Windows strategy and tactics.

"10-Step Security"/PC World; http://www.pcworld.com/article/122500/10鈥?/a>



Even the most diligent & informed user, with layers of protection, smart user habits, solid system configurations & "real time" protection, risks infection. Check for fairly current threats here: http://www.computerworld.com/s/topic/new鈥?/a>



Stop using Internet Explorer!

It is the Undisputed World Heavyweight Champ @ passing malicious garbage.



Firefox, beefed up with these official Firefox Collection items, stops acres of malware seen here in Y! Answers:

https://addons.mozilla.org/en-US/firefox鈥?/a>

"NoScript" will go a long way preventing "rogue" malware infections.



Turn off 3rd party assets:

Tools> Options> Privacy> top drop menu set to "Firefox will use custom settings..."> Check 'Accept Cookies from sites'

鈻?amp; Un-Check 'Accept 3rd Party cookies'.



Use "Sandboxie": http://www.sandboxie.com/ for even better protection.

Core defense applications might include (but not limited to) a robust dedicated anti-virus (I make no recommendations).



Always incorporate a stout firewall: Some freeware is here: http://www.snapfiles.com/Freeware/securi鈥?/a>

Look them over and match your needs to skill level.



And, get this installed: 鈻?quot;HOSTS file" (from mvps.org) which blocks evil webpage assets from re-directs which install malware or trashware. (Vista requires special instructions; on-page link)

http://www.mvps.org/winhelp2002/hosts.ht鈥?/a>

SpywareBlaster (snoopware prevention and hostfile guardian); http://www.javacoolsoftware.com/spywareb鈥?/a>



If you don't have time or skill for 'updating', have a look @ "Secunia": checks all your 3rd party stuff for updates.

Freeware.

http://secunia.com/vulnerability_scannin鈥?/a>



Most novice users and Windows fanboys do not like hearing this, but nonetheless, it's true: using Windows on the Internet, requires you to become a security EXPERT, it's that freekin' simple. Something they conveniently omit telling you when you buy this system...



Note that deliberate use of 'dark side' sites, porn, peer-2-peer, pirated music, movies, software, etc. will ultimately defeat ANY security barriers.



Making all these changes seems overwhelming, and it is a pain in the keester; but it MUST be done, and constantly tweaked...or stop using Windows on the Internet; move to Linux.
just restart your computer
Are you sure it is XP?

If it is, I would go to the Microsoft websites and download their free security stuff.